Why have your faxes sent to the office fax machine only to find out that you have run out of toner. Have all your faxes sent to your existing email address so that you can store them, forward them or delete them. Our fax to email service converts the fax to a PDF document so that you can open it on any computer.

Setup fee: €40
Rental fee: €18

Call Whispering

This service allows us to announce the call to you when you pick up the phone. A message is played to you so that you know exactly what the call is for. For example you may work from home and want to differentiate between business calls and personal calls. When a customer calls you on a number we supply we can play a message, which tells you that the call is for your business, for example "This is a call for your business name". Once the message is announced to you the call is connected and you can answer. The message played to you can be any message that you tell us and the person calling the number will not notice any difference to the call.

Setup fee: €20.00
Rental fee: €5.00

Call Recording (for inbound calls)

Have your inbound calls recorded and then forwarded to you by email. You can either record all calls or press * to start recording a call. This service is perfect for companies who want to record calls for training purposes. The recording is converted to a .wav file and emailed to your email address. Providing your computer has speakers you can listen to the call at the comfort of your desk.

Setup fee: €20
Rental fee: €5

IVR (also known as auto attendant)

"Thank you for your call please press 1 for sales, 2 for accounts or 3 for billing". You provide us with the options you need and where you want the calls to go and we build the service for you. All the menus are professionally recorded or you can record your own options. You can have as many options as you wish but please spare a thought for the person calling you.

Setup fee: €99
Rental fee: €23

Call Queueing

Will you receive lots of calls on your number and do you have enough lines to take the calls? If not we can queue people calling you before the call hits your site. You can determine how many people you want to have in the queue, what music you want to play and if you want them to know what position they are in the queue. As soon as you finish the call that you are on we pass the next call to you. Its as simple as that.

Setup fee: €20.00
Rental fee: €5.00

Virtual Switchboard

If you are on the phone or can't get to the phone we will route the call to another destination of your choice. Ideal for companies who are out on the road and want to forward missed calls to a mobile phone.

Setup fee: €23
Rental fee: €5.00

Online Call Stats

View calls that you are receiving on your number(s) in real time. We will even provide you with the caller’s cli (phone number) so that you know exactly who is calling you.

Setup fee: €23
Rental fee: €5

Time of Day Routing

Have your calls routed to your office during working hours and then route them to your mobile or home out of hours (or have an out of hours message played to your customers with a voicemail facility)

Setup fee: €23
Rental fee: €5.00

Voicemail

If you can't get to the phone or the call comes in out of hours we will take a voicemail and forward it to your computer as a .wav file meaning you can listen to it when you get back to your desk.

Setup fee: €10
Rental fee: €5

Bespoke

If you have a requirement that is not mentioned above, you can call us on 952 667 511 and explain what you need - we enjoy a challenge. Give us a call